3. Comments / replies to be separated with dividing line

Another request to consider this and/or additional L&F customization options. Historically, having the ability to customize L&F has always been lacking and the new Agent Workspace has just imposed another, slightly different, standard. The ability to change the layout is helpful, we wouldn't have switched without it, but it would be nice to provide either additional customization options ike: the ability to set a comment background differently for critical service notices, borders around/between notes, etc. color highlights that key off of brand/severity/customer/whatever, to really optimize agent experience/workflows.