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Jeremy Prestidge
Joined May 28, 2021
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Last activity Oct 16, 2023
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Latest activity by Jeremy Prestidge
Jeremy Prestidge commented,
To get our community more engaged after initially enabling it, we were hoping to be able to @mention any of our users with accounts to encourage them to join conversations. Is there any way to do this as they wouldn't have posted at all obviously when the community is first activated?
View comment · Posted Jul 16, 2023 · Jeremy Prestidge
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Jeremy Prestidge commented,
Damn, not ideal at all!
Thanks!
View comment · Posted Aug 22, 2022 · Jeremy Prestidge
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Jeremy Prestidge commented,
I've had the same issue - what was the resolution for you Rhys?
View comment · Posted Aug 21, 2022 · Jeremy Prestidge
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Jeremy Prestidge created a post,
Hello, we currently export tickets using the incremental export api, but I'm wanting to find the latest public reply by an agent on a ticket. Essentially we're wanting to build some custom calculations for calculating SLAs, and can't find this value anywhere in the metrics or anywhere else in the API. Can anyone assist?
Thanks
Posted Feb 06, 2022 · Jeremy Prestidge
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