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Jeremy Prestidge

Joined May 28, 2021

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Last activity Oct 16, 2023

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ACTIVITY OVERVIEW

Latest activity by Jeremy Prestidge

Jeremy Prestidge commented,

CommentHow to fix issues with the community forum

To get our community more engaged after initially enabling it, we were hoping to be able to @mention any of our users with accounts to encourage them to join conversations. Is there any way to do this as they wouldn't have posted at all obviously when the community is first activated?

View comment · Posted Jul 16, 2023 · Jeremy Prestidge

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Jeremy Prestidge commented,

Community comment Q&A - Tickets and email

Damn, not ideal at all!

Thanks!

View comment · Posted Aug 22, 2022 · Jeremy Prestidge

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Jeremy Prestidge commented,

Community comment Q&A - Tickets and email

I've had the same issue - what was the resolution for you Rhys?

View comment · Posted Aug 21, 2022 · Jeremy Prestidge

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Jeremy Prestidge created a post,

Post Developer - Zendesk APIs

Hello, we currently export tickets using the incremental export api, but I'm wanting to find the latest public reply by an agent on a ticket. Essentially we're wanting to build some custom calculations for calculating SLAs, and can't find this value anywhere in the metrics or anywhere else in the API. Can anyone assist?

Thanks

Posted Feb 06, 2022 · Jeremy Prestidge

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