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Developer

Joined Oct 16, 2021

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Last activity Oct 18, 2023

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Developer commented,

Community comment Developer - Zendesk APIs

https://.zendesk.com/api/v2/triggers.json?include=app_installation,permissions&sort_by=updated_at&page[size]=100

We have very few triggers setup in our account. This seems like a server issue. 

View comment · Edited Oct 18, 2023 · Developer

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Developer commented,

Community comment Developer - Zendesk APIs

On more testing it was seen that the failure occurs when sort_by=updated_at&page[size]=100 both these parameters are used together

 

View comment · Posted Oct 17, 2023 · Developer

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Developer created a post,

Post Developer - Zendesk APIs
The triggers API endpoint is returning the following error with 503 Status.
The endpoint is working fine when used without parameters but failing when the 'page[size] =100' parameter is added. Please check why this is happening and issue a fix.
 
{
"error":{
"title":"DatabaseError",
"message":"Unknown database error"
}
}

Posted Oct 17, 2023 · Developer

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Developer created a post,

Post Developer - Zendesk APIs

This is in regards to Zendesk Sell. We use this endpoint https://developer.zendesk.com/api-reference/sales-crm/sync/reference/?_ga=2.179548653.837193003.1669626299-268122732.1653560942 to receive events with respect to user creation, updation and deletion.

It looks like we are not receiving activities for all users.
For example: We use /v2/sync/%s/queues/main where %s is syncId. From this we filter out the meta.type "user". We saw that we have received events for 12 unique users when using sync and queue.
On checking the users endpoint https://developer.zendesk.com/api-reference/sales-crm/resources/users/ we see there are 32 users in total

Is anyone aware of any constraint here or we receive only events for a particular set of users.

Edited Dec 01, 2022 · Developer

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Developer created a post,

Post Q&A - Sales CRM (Sell)

Sync and firehose API documentation (https://developers.getbase.com/docs/rest/articles/sync/requests) claims to send deleted events. However, I tried deleting a deal but did not receive the deleted event.

Following is what I did:
1. Created a new deal via UI
2. Start sync, via /v2/sync/start (sync API)
3. Fetch data from queue: /v2/sync/$SYNC_SESSION_ID/queues/main

4. Received the newly created deal as response
5. Deleted the deal via UI
6. Fetch data from queue: /v2/sync/$SYNC_SESSION_ID/queues/main
7. Did not receive the deleted event for that deal.

Same is the case with firehose API.
Is this expected? 

Posted Sep 01, 2021 · Developer

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Developer created a post,

Post Feedback - Community Forums (Gather)

Please provide a solution to identify posts that have been deleted. I suggest returning all posts with a deleted_at property that is either null or a timestamp. 

https://developer.zendesk.com/rest_api/docs/help_center/posts

This information would allow automation of an unpredictable and manual task of filtering out deleted records from our analysis. 

Posted Apr 23, 2021 · Developer

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