P'Bom
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Total activity41
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Last activity
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Member since
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Activity overview
Latest activity by P'Bom-
P'Bom created a post,
The image which uploaded by upload API not found
I upload image to the Zendesk using /api/v2/uploads and get the response image url, content_url, which I use it in the ticket comment with this format . The image able to display in...
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P'Bom commented,
Lou I try adding condition "Update via LINE" and "Comment text Contains at least one of the following words", it's not work. However, if I remove the condition "Comment text Contains at least one o...
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P'Bom commented,
Hi Chandra, I've tried many conditions/actions which both Set tags or Add tags, remove Ticket is Updated/Created and has only one condition "Comment text contains at least one of the following word...
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P'Bom created a post,
Trigger comment text does not work with messaging.
Hi, My purpose is whenever the customer send message, via Messaging channel (LINE), which contains specific word e.g. urgent, the trigger will set the ticket tag e.g. urgent_request. I've tried to ...
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P'Bom commented,
Hello Eric, Thank you for your advice. Regards
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P'Bom commented,
Hello Eric, Thank you for your prompt reply. If it is the Chinese ISP issue, can I use vpn to solve this problem or could you have idea, please suggest. Regard,
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P'Bom created a post,
Client network socket disconnected before secure TLS connection was established
Hi Our team send request to Zendesk api and get the error below: We get the error message:Client network socket disconnected before secure TLS connection was established This error only occur for ...
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P'Bom created a post,
Sunshine WhatsApp outbound error
Hi, For sunshine conversation, I connected my WhatsApp to my sunshine app and I tried to send the outbound message using notification api and I got the error message showed in my log "Message faile...
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P'Bom created a post,
How to get verifiedNameCertificate to enable Whatsapp channel in Sunshine?
Hi, I want to enable WhatsApp channel in Sunshine conversation and I follow this instruction , https://docs.smooch.io/guide/whatsapp/. Until the step "activate deployment endpoint" which require pa...
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P'Bom created a post,
Sunshine Conversation, how post message api to show that message in Zendesk Ticket
I use Sunshine conversation and connect to my Zendesk instance. Whenever user send chat message from my website via web messenger, that message appear to my ZD agent via ZD ticket which everything ...