Pakpoom DMIT
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Total activity39
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Last activity
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Activity overview
Latest activity by Pakpoom DMIT-
Pakpoom DMIT commented,
Lou I try adding condition "Update via LINE" and "Comment text Contains at least one of the following words", it's not work. However, if I remove the condition "Comment text Contains at least one o...
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Pakpoom DMIT commented,
Hi Chandra, I've tried many conditions/actions which both Set tags or Add tags, remove Ticket is Updated/Created and has only one condition "Comment text contains at least one of the following word...
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Pakpoom DMIT created a post,
Trigger comment text does not work with messaging.
Hi, My purpose is whenever the customer send message, via Messaging channel (LINE), which contains specific word e.g. urgent, the trigger will set the ticket tag e.g. urgent_request. I've tried to ...
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Pakpoom DMIT commented,
Hello Eric, Thank you for your advice. Regards
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Pakpoom DMIT commented,
Hello Eric, Thank you for your prompt reply. If it is the Chinese ISP issue, can I use vpn to solve this problem or could you have idea, please suggest. Regard,
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Pakpoom DMIT created a post,
Client network socket disconnected before secure TLS connection was established
Hi Our team send request to Zendesk api and get the error below: We get the error message:Client network socket disconnected before secure TLS connection was established This error only occur for ...
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Pakpoom DMIT created a post,
Sunshine WhatsApp outbound error
Hi, For sunshine conversation, I connected my WhatsApp to my sunshine app and I tried to send the outbound message using notification api and I got the error message showed in my log "Message faile...
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Pakpoom DMIT created a post,
How to get verifiedNameCertificate to enable Whatsapp channel in Sunshine?
Hi, I want to enable WhatsApp channel in Sunshine conversation and I follow this instruction , https://docs.smooch.io/guide/whatsapp/. Until the step "activate deployment endpoint" which require pa...
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Pakpoom DMIT created a post,
Sunshine Conversation, how post message api to show that message in Zendesk Ticket
I use Sunshine conversation and connect to my Zendesk instance. Whenever user send chat message from my website via web messenger, that message appear to my ZD agent via ZD ticket which everything ...
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Pakpoom DMIT commented,
Hi Greg, I have same question but for my case, the bot have its own widget. What I want is when the user want to chat with agent, the bot switch to Zendesk which the agent can chat with the user vi...