Pakpoom DMIT

1. Community
2. Zendesk SDKs

For chat mobile sdk, is it possible to create my own UI and call some api in order to send and receive message from Support agent? Thanks

• Pakpoom DMIT
• Created March 21, 2022 04:32
• 3 followers
• 1 comment
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hi, I added messaging web widget on the website and this is my requirement. 1. Customer visit on website's product page and need to ask more info about this product.2. There is a button named like ...

• Pakpoom DMIT
• Created June 01, 2022 02:03
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Zendesk Suite Q&A

  In the Reports, I need to export my csv ticket with only for the specific created date range e.g. June 1, 2021 to July 31, 2021. Now, it export since the first ticket to the current ticket. When ...

• Pakpoom DMIT
• Created August 05, 2021 06:35
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Zendesk Apps Framework (ZAF) Q&A

  In my iframe.html, I have "select element" and when it change, it will call my javascript function which read content from external html file, located at assets/template/xxx.html, using command $...

• Pakpoom DMIT
• Created July 22, 2021 10:48
• 2 followers
• 2 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hi, My purpose is whenever the customer send message, via Messaging channel (LINE), which contains specific word e.g. urgent, the trigger will set the ticket tag e.g. urgent_request. I've tried to ...

• Pakpoom DMIT
• Created November 19, 2022 09:12
• 5 followers
• 5 comments
• 0 votes

1. Community
2. Zendesk APIs

Hi Our team send request to Zendesk api and get the error below:  We get the error message:Client network socket disconnected before secure TLS connection was established This error only occur for ...

• Pakpoom DMIT
• Created October 28, 2022 12:41
• 2 followers
• 4 comments
• 0 votes

1. Community
2. Zendesk APIs

Hi, For sunshine conversation, I connected my WhatsApp to my sunshine app and I tried to send the outbound message using notification api and I got the error message showed in my log "Message faile...

• Pakpoom DMIT
• Created September 02, 2022 04:37
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk APIs

Hi, I want to enable WhatsApp channel in Sunshine conversation and I follow this instruction , https://docs.smooch.io/guide/whatsapp/. Until the step "activate deployment endpoint" which require pa...

• Pakpoom DMIT
• Created August 30, 2022 04:41
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk APIs

I use Sunshine conversation and connect to my Zendesk instance. Whenever user send chat message from my website via web messenger, that message appear to my ZD agent via ZD ticket which everything ...

• Pakpoom DMIT
• Edited August 15, 2022 06:27
• 3 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk APIs

My background1. I have marketplace website and I want to allow conversation between buyer and seller.2. I tried to implement using Sunshine conversation, Multi-party, https://docs.smooch.io/guide/m...

• Pakpoom DMIT
• Created July 08, 2022 07:51
• 2 followers
• 1 comment
• 0 votes