Tara Carlin

We would really like to see this to.  We use Zendesk to field requests from our own clients, many of whom have project owners that would like to be included on every communication from their co-workers.  The ability to create an organization and have particular users auto CC'd would really help both us and our own clients by ensuring that the right people are aware of all communications.

NOT having this ability has led to duplication of work, and prevented the ability for a person with vital information to become aware and chime in.