Matthew W
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Recent activity by Matthew W-
Ziah Goodrow That is not my intent. I understand that each business has different workflows and leverage tools to meet their needs. I was just trying to provide suggestions to how views could be us...
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Your statement of "the newbies have glanced at them, bounced off, and left them there" right away tells me that they can't handle them and they could tag the ticket accordingly. You could have a s...
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Ken Taylor That sounds like the users are opening the ticket triaging it to see if they can work it then placing it back in the group to have actioned by someone else. If this is the case then why ...
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Stephen our company has many tickets in views but we are able to make them work for us. What is the reason you need to go to pages beyond the first? Does Explore satisfy the need to report on the ...
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It appears that many people are using views like a report rather than using them for the purpose of actioning the top most ticket. This is incredibly common and many people prefer views over explor...
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The article referenced in this for the user profile https://support.zendesk.com/hc/en-us/articles/4404594829466 is not accessible. Does this change any API endpoints or is this just a UI layer chan...