Mike

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

So after 6 years all that has happened is "While there's still no movement on this in terms of actual work, we are narrowing in on a proposed solution we think would work nicely for this problem." ...

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• Mike
• Created February 18, 2016 12:17
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. CC Customer On All Organisation Requests

Nice solution however I need to be able to CC different end users based on ticket content not organisation, any ideas? Thanks, Mike.

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• Mike
• Created December 11, 2015 12:36
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Since 6 years worth of "Quarters" have already passed the engineering teams that @Erin talks about have had plenty of time to do this, there clearly just isn't the interest in Zendesk internally as...

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• Mike
• Created October 20, 2015 09:46
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Erin, Thanks for the reply. Since this has already been going on for 6 years can it not be put to the top of the pile, having to wait until next year without any real commitment isn't a good sign ...

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• Mike
• Created October 16, 2015 07:31
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Erin, Thanks for taking the time to write a reply, since this has been going on for so long it is about time we got a proper response from Zendesk, so thank you for taking this on. We have tickets ...

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• Mike
• Created October 14, 2015 08:25
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@James, We're currently looking at FreshDesk as an alternative to Zendesk.

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• Mike
• Created October 13, 2015 12:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We have system generated tickets that certain team leaders MUST be CC'd on, these team leaders are all end users ... we have to MANUALLY add them EVERYTIME the tickets come in .... this is DAILY!!!...

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• Mike
• Created October 13, 2015 10:21
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Seems to be a waste of time adding to this request as it has been ignored for years now and I doubt there will ever be any progress made on it regardless of the constant promises to the contrary. D...

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• Mike
• Created September 17, 2015 07:40
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Erin, After all these years and so many customers requesting the same thing I am appalled to hear that you are only "re-reviewing" the request to add CC's via triggers. We are now at a point where ...

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• Mike
• Created August 18, 2015 06:30
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We really need this feature too! It can't be that difficult to to give us a blank field rather than a drop down so that we can just type in the email address that needs to be added to the CC list?...

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• Mike
• Created January 28, 2015 12:42
• 4 votes