Jose Ceppi

Hello Wes,

Where do you see that? When I go to add the requested action in Automations/Triggers the option is indeed there, but it only lets me add agent’s email addresses, not end user’s. Could you please clarify how did you do it?

 

Thanks,

Maybe it would be easier to set up automatic CCs if the option was in the organization area. Kinda like "every user has access to org's tickets" ANd add "every user gets notified of ticket updates by email". This would help us lots!

+1 on this one! We have several end users that request us to CC other email addresses always when we send them new tickets. Given that we have so many end users, it is hard to remember which ones, hence this would really improve our customer service