Jon Lang

Is there a way to set up a “hybrid" approach for end-user access? 

Typically we run a closed system and allow only a limited number of registered admins or super users from a customer's organization to have access to our support site on Zendesk. But for some organizations, we would like to support all end users. For those users we would want to allow email messages from their domain but we would not want them to have a registered account where they log into the site (i.e., email support only).

Is this type of configuration possible?

Thanks,

Jon