Than Tibbetts

Joined Oct 22, 2021

Last activity Oct 22, 2021

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Than Tibbetts created a post, February 24, 2012 18:07

Post Feedback - Community Forums (Gather)

Our users are replying to forum topics via email and each reply is creating a new ticket.

Since they can reply to support tickets with email, it seems like they should be able to reply to forum notifications, no?

It silly to require users to interact with Zendesk differently based on a slightly different context — support tickets vs. a topic conversation.

Posted Feb 24, 2012 · Than Tibbetts

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