Scott Stanford

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

How about CCing groups or organizations (or something similar)?  That would reduce the dropdown overload.

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• Scott Stanford
• Created January 18, 2011 23:23
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Shoot.  I was really hoping to be able to CC non-agents (e.g., people who just need to be kept abreast of what is going on, but don't need to participate on an agent level).  Any chance this will g...

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• Scott Stanford
• Created January 18, 2011 23:02
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Exactly what I'm after.  We have some customer "advocates" assigned to individual clients (i.e., organizations), but these are not the actual helpdesk people solving the problems; they just need to...

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• Scott Stanford
• Created May 04, 2010 21:02
• 0 votes