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Kristina Tibbitts
Joined Oct 22, 2021
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Last activity Mar 14, 2024
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Latest activity by Kristina Tibbitts
Kristina Tibbitts commented,
We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
View comment · Posted Jun 22, 2023 · Kristina Tibbitts
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Kristina Tibbitts created a post,
We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
Edited Jun 22, 2023 · Kristina Tibbitts
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Kristina Tibbitts commented,
We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.
View comment · Edited Apr 26, 2023 · Kristina Tibbitts
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Kristina Tibbitts commented,
I agree, this is very inconvenient. We often have to search through pages looking for a particular ticket and having the individual page numbers made this much easier.
View comment · Posted Mar 29, 2023 · Kristina Tibbitts
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Kristina Tibbitts created a post,
Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there.
Posted Mar 28, 2023 · Kristina Tibbitts
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Kristina Tibbitts created a post,
We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?
Posted Dec 09, 2022 · Kristina Tibbitts
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Kristina Tibbitts commented,
Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.
View comment · Posted Nov 11, 2021 · Kristina Tibbitts
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Kristina Tibbitts commented,
This would be extremely helpful!
View comment · Posted Apr 30, 2021 · Kristina Tibbitts
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