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Kristina Tibbitts

  • Total activity
    37
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Posts

Recent activity by Kristina Tibbitts Recent activity Votes

  • Ticket Follower Reporting

    Answered
    1. Community
    2. Zendesk Suite Q&A

    We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower a...

    • Kristina Tibbitts
    • Edited
    • 3 followers
    • 1 comment
    • 0 votes

  • Side Conversation Reporting

    1. Community
    2. Zendesk Suite Q&A

    Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation ...

    • Kristina Tibbitts
    • Created
    • 3 followers
    • 2 comments
    • 0 votes

  • Flagging open tickets by user

    1. Community
    2. Zendesk Suite Q&A

    We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and th...

    • Kristina Tibbitts
    • Created
    • 5 followers
    • 1 comment
    • 0 votes