Kristina Tibbitts

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Recent activity by Kristina Tibbitts Recent activity Votes
  • Ticket Follower Reporting


    We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower a...

  • Side Conversation Reporting

    Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation ...

  • Flagging open tickets by user

    We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and th...