Trina Moon
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Total activity31
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Last activity
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Member since
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Following0 users
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Votes1
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Activity overview
Latest activity by Trina Moon-
Trina Moon commented,
Rusty Gregory, I'd say something similar to what it was before where there was a stripe of color over the icons. If that isn't doable, I'd say allow us to change the full gray side bar to a color.
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Trina Moon commented,
I would love to see the Branding carry over to the Admin Center. It really helps as a visual to make sure that I'm in the correct environment when making changes. I have to be a little paranoid whe...
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Trina Moon commented,
It would be super helpful that once the Admin Center was opened, it stayed open vs navigating back to Support. For example, if I click to open a view in Support that the support view not open in th...
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Trina Moon commented,
Beverly Dawson, Scott Allison, I thought I was going crazy until I read Beverly's feedback. I had created a new chat group and added member when I created it. When I went to enable the chat group i...
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Trina Moon commented,
Thank you, Paweł Felczerek! I finally figured that out on my own just exploring all of the dashboard formatting options. Funny that Zendesk support didn't mention that.... ;)
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Trina Moon commented,
I waited to start using the new Admin Center until I absolutely had (forced) to. ;) The biggest pain point for me is when I'm reviewing ticket events and click on a trigger to see what it is doing ...
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Trina Moon commented,
Yes, please make it easier for customer to end the chat. Agents have been asking for a notification of when a customer leaves the chat so that they know they can close the ticket and free up a chat...
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Trina Moon commented,
I'm going to grovel some. Please, please, please consider this on your roadmap. We gave up a lot of features from when we were using SnapEngage. Seeing what the customer is typing is a huge feature...
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Trina Moon commented,
Adding my 2 cents here to maybe add some weight to this request. Agents would love to be able to make a small correction to an internal note. If they mistype something or accidentally omit a piece ...
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Trina Moon commented,
What would also be helpful would be to notify the user that the chat will be auto ending due to idle time. Give them some warning before we just end the chat. Otherwise, I'm afraid that if we imple...