Trina Moon
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Recent activity by Trina Moon-
It would be super helpful that once the Admin Center was opened, it stayed open vs navigating back to Support. For example, if I click to open a view in Support that the support view not open in th...
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Beverly Dawson, Scott Allison, I thought I was going crazy until I read Beverly's feedback. I had created a new chat group and added member when I created it. When I went to enable the chat group i...
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Thank you, Paweł Felczerek! I finally figured that out on my own just exploring all of the dashboard formatting options. Funny that Zendesk support didn't mention that.... ;)
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I waited to start using the new Admin Center until I absolutely had (forced) to. ;) The biggest pain point for me is when I'm reviewing ticket events and click on a trigger to see what it is doing ...
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I've tried to create this recipe, but every time I try to select Word Cloud, it just reverts back to Table. It will not change the chart type for me. Any thoughts?
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Yes, please make it easier for customer to end the chat. Agents have been asking for a notification of when a customer leaves the chat so that they know they can close the ticket and free up a chat...
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I'm going to grovel some. Please, please, please consider this on your roadmap. We gave up a lot of features from when we were using SnapEngage. Seeing what the customer is typing is a huge feature...
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Adding my 2 cents here to maybe add some weight to this request. Agents would love to be able to make a small correction to an internal note. If they mistype something or accidentally omit a piece ...
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The chat department filter is a bit limited. You can see all departments, no departments, or a single selected department. We have our departments segmented by language support. So our EMEA regiona...
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What would also be helpful would be to notify the user that the chat will be auto ending due to idle time. Give them some warning before we just end the chat. Otherwise, I'm afraid that if we imple...