Trina Moon
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Total activity31
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Last activity
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Comments
Votes on activity by Trina Moon-
It would be super helpful that once the Admin Center was opened, it stayed open vs navigating back to Support. For example, if I click to open a view in Support that the support view not open in th...
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I waited to start using the new Admin Center until I absolutely had (forced) to. ;) The biggest pain point for me is when I'm reviewing ticket events and click on a trigger to see what it is doing ...
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What would also be helpful would be to notify the user that the chat will be auto ending due to idle time. Give them some warning before we just end the chat. Otherwise, I'm afraid that if we imple...
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I'm going to grovel some. Please, please, please consider this on your roadmap. We gave up a lot of features from when we were using SnapEngage. Seeing what the customer is typing is a huge feature...
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I'll chime in here to. If a query/dashboard is created by an individual and shared with others, then only an Admin or the creator of the query/dashboard should be allowed to edit or delete it. We a...
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Adding my 2 cents here to maybe add some weight to this request. Agents would love to be able to make a small correction to an internal note. If they mistype something or accidentally omit a piece ...
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The chat department filter is a bit limited. You can see all departments, no departments, or a single selected department. We have our departments segmented by language support. So our EMEA regiona...
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Beverly Dawson, Scott Allison, I thought I was going crazy until I read Beverly's feedback. I had created a new chat group and added member when I created it. When I went to enable the chat group i...
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Yes, please make it easier for customer to end the chat. Agents have been asking for a notification of when a customer leaves the chat so that they know they can close the ticket and free up a chat...
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I must agree that the styling mix on a dashboard is undesirable. Updating all queries easily to match should be the next priority. I can't believe that ZD would make this change without updating al...