Chris Hynes
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Recent activity by Chris Hynes-
Point 1 and 4 are key for maximizing efficiency. In the old version with reply box at the top and comments below, newest first, your eye can always go to the top and action what's there. In the new...
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Yep, super frustrating that this was a forced upgrade to an inferior system. I concur with all of your points with the first and third being the most egregious. Having to scroll down through dozens...
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How do we reference the contextual ticket ID in the URL? With Targets, we are able to reference a ticket like this: https://ourdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Which allows our...