Jalil

@Nicolas, The idea is have only one platform for all CS channels. On the other hand, using Sprout Social you can not unify metrics.

As Perrie, we are considering canceling our subscription because this feature is not offered yet.

Without this functionality the facebook integration works only for private messages.

The way that ticket creation from comments on the wall works is completely distant from reality and the needs of CS in Social Media.

Is a must have funcionality if you want to have a real integration with FB.

Please consider this.