Heather Wright

Ramin, 

In all your responses you are not listening to any of your customers.  You clearly believe from a product perspective you are making the best choice for the customers.  I suggest you look more closely at the use cases and consider this request.  We have many curious customers who click on LIVE CHAT just to see what it looks like then want to "go back a page" to where they can self-serve (as you promote) and use the help center instead.  By not allowing this (unless they completely reload the browser), you are creating a very negative experience for the customers and more steps to get the answers/help they need.  There needs to be an option to cancel the chat request before it even starts or end the chat easily without jumping through hoops.  I don't care about real estate on the widget.  it doesn't take up that much space.