Nari

Hi Ramin,

More to do with customers rather than analytics re when chat 'ends'.

The option that you are outlining might not be viable since we would prefer not to inject iframes for security reasons. Would like to still see what you are recommending and determine whether this would even work for us.

Given the number of folks who have requested this and there not being an official workaround, I am surprised this is not on the feature list for more than  year.

Cheers,

Nari

We have been a Zopim customer for a year now, and this has come up on different occasions. The close chat seems to be hidden under Options. Is there a way to add the x close window button on top that will do the same? Users are used to seeing that in browser windows.

Can you share the script for adding a custom button to invoke the API? Thanks.