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Benedict Marsh

Joined Oct 22, 2021

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Last activity Oct 22, 2021

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Latest activity by Benedict Marsh

Benedict Marsh commented,

Community comment Feedback - Ticketing system (Support)

I found this thread looking for a way to close these updates, or adjust them. I, too, find them very useful initially. However, it is very confusing that I have tickets that are 3 weeks old that have been solved and untouched during that period, and yet they remain in the "Updates to your tickets" section. I have clicked on them, read them, and they have not been updated any time recently, so why are they still there??? 

Once I click on it, and view it, and most certainly respond or solve the ticket and it is closed, it should automatically be removed from that list. 

It would most definitely be very useful if it could be marked as "read" or whatever, and removed from that list until the next time it is actually updated.

Please make this update :)

View comment · Posted Aug 06, 2019 · Benedict Marsh

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