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Mohit Saran
Joined Jul 18, 2022
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Last activity Oct 05, 2024
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Latest activity by Mohit Saran
Mohit Saran commented,
Community comment Feedback - Ticketing system (Support)
We also have a use case to cc other end users while creating a new ticket. For e.g. our PO team submits a zendesk ticket but also want to cc users in other teams who don't use zendesk. There is an option in Zendesk to add CC to the ticket ticket intake form but it requires users to be signed in first (and in our instance we do not require users to signed before creating a ticket).
View comment · Posted Jul 18, 2022 · Mohit Saran
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