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Jim Lewis
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Jim Lewis commented,
Community comment Feedback - Ticketing system (Support)
+1 on this. We have the same workflow while training agents. It would be great to be able to have the agent draft a response and then run it by the supervisor.
Internal notes don't work well for this because it makes the ticket difficult to read and it is difficult to copy and paste from an internal note to a public comment including screenshots.
View comment · Posted Nov 10, 2016 · Jim Lewis
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