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Ludmila Buza's Avatar

Ludmila Buza

Joined May 28, 2021

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Last activity Oct 27, 2021

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Latest activity by Ludmila Buza

Ludmila Buza commented,

Community comment Discussion - Tips and best practices from the community

Hi,

The solution found by us is an automation with condition: Hours until due Date (calendar is) 4.

If you look in the Events of a ticket, you will see that the date has a time too. Ours is 10UTC (and local is 12PM). I want the reminders at 8AM, hence the 4 hours before.

(first automation was 8 hour since, because I thought the day started at 12AM midnight and needed the +8 hours)

Tested and working. 

View comment · Posted Jan 28, 2021 · Ludmila Buza

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