Joey Carolan

This is a feature that I need badly as my company continues to grow.

Our engineering team decided to go with JIRA and after integrating it did I find the shortfalls that everyone else has mentioned. 

Reading this thread is a terrible experience trying to find out why my attachments aren't going through to my engineering teams tickets. This is a feature that seems like it should been thought of first during development and the fact that is still being discussed as a matter of prioritization for 4 years is crazy.

Not all support team members have access to JIRA and not all engineering teams have access to zendesk because of cost per seat.  

Should this not be addressed I will need to look at other support platforms that work better with JIRA.