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Pete Dyche
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Pete Dyche
Pete Dyche commented,
Community comment Feedback - Ticketing system (Support)
Good morning
We too would appreciate the functionality to configure an automation to add the 'end user' to the CC field should they differ to the requester. This is required as our customers have multiple engineers working on issues and will not receive email notifications should our support team respond to their updates.
Can ZenDesk provide an ETA as this seems to have been requested by numerous people over a long period of time on this thread?
Thanks
Pete
View comment · Posted Apr 30, 2014 · Pete Dyche
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