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Kevin Musiorski
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Kevin Musiorski
Kevin Musiorski commented,
Community comment Feedback - Ticketing system (Support)
This issue is bugging us at our company too. My idea is to offer a feature that includes a "Thank you!" button in the email after a ticket has been resolved, possibly side by side an accompanying friendly reminder that replying back to the email will only reopen the issue (and whatever other words are appropriate) and instead a "click will do the trick".
View comment · Posted Jan 31, 2020 · Kevin Musiorski
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