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Dbaker
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Dbaker
Dbaker commented,
Community comment Feedback - Ticketing system (Support)
I would just like to see an option/setting to control "Replies to solved tickets will reopen tickets" - yes or no checkbox. We use Spiceworks for internal IT tickets and that is exactly how they handle it - an we have it set to not reopen tickets on replies due to the Thank you situation or other out of office messages, etc.
I am most worried about the reopens affecting our SLAs - would hate for a Thank You reply reopen to affect our SLA reporting that we must deliver to customers.
View comment · Posted Oct 30, 2015 · Dbaker
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