Anthony Lamb

This is pretty annoying considering I have had a number of clients that have migrated from another system to ZenDesk.

They find it frustrating that they cannot get the information that they were getting from the prior support system that clearly displayed the requests that were open with support (Open) and requests being worked on by third parties like development (On Hold)

Another useful feature would be to have advanced filtering options for the end users so they can select multiple statuses to display all tickets not closed or resolved.

Seems like ZenDesk is trying to make it too simple for end users at the cost of functionality that should be there for all users to be able to extract meaningful data from the system.