Shadi Khader

@mike,

That is once of my biggest frustrations with Zendesk....the lack of Product Management engagement and or even the will to provide a workaround.

Here is a response I just received for a case I opened:

"Here your request can gain traction through community input and voting to provide our Product team valuable feedback for future changes to Zendesk. Our team frequently visits this forum to consider functionality changes and feature requests from our online community."

So much for that thought

Need this basic functionality as well.  Looks like yet another feature miss and the lack of updates on it leads me to believe it will never happen.  this is not the first time that I see requests being ignored for many years. 

At least if you can provide a way to manually do it, i.e. export cases and re-import into the "new" organization or something to that effect.

Starting to think about looking into alternatives to ZD.....

Yes, this is absolutely needed.  We have situations where we need to share cases with the account managers or executive team.  Would be great if Zendesk product management could comment on this.