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Brett Hill

Joined Oct 22, 2021

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Last activity Oct 22, 2021

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Latest activity by Brett Hill

Brett Hill commented,

Community comment Feedback - Ticketing system (Support)

ew! Now I am rethinking my choice to move to Zendesk.

View comment · Posted Aug 14, 2015 · Brett Hill

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Brett Hill commented,

Community comment Feedback - Ticketing system (Support)

I have a customer really upset at my company because Zendesk cannot do this.  My business case is that my team is a Tier III escalation team to our customers, who are Service Providers, Tier II teams. My customer, the SP, wants their entire Tier II team notified when one of their Tier II escalates an issue to my Tier III team. 

Can you please make this a priority.

View comment · Posted Aug 14, 2015 · Brett Hill

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