Kendal Walton

I am new to my organization that utilizes ZenDesk for our client support. As the new director of client care, I am seeking to organize our utilization of ZenDesk. I inadvertently created a duplicate organization and by the time I realized it, several tickets had been logged against the new organization.  Reading this thread I realize:

1. There is not a way for me to fix this.
2. Many companies have been asking, explaining, begging, pleading, for four years for ZenDesk to add the organization merge capability.
3. There is no indication that ZenDesk has begun work on this. 

Extremely disheartening to a newbee. I hope that ZenDesk can understand how much worse their customers feel who have been holding out for this capability for four years.

ZenDesk Product managers: Perhaps you can explain the priorities that are keeping this problem from being addressed.