Gilles Beraudo
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Last activity
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Activity overview
Latest activity by Gilles Beraudo-
Gilles Beraudo created a post,
Suspended Tickets - from Zendesk Email
Hello, on our ithelpdesk zendesk instance, we're facing the next issue. * When sending an email from ithelpdesk to ithelpdesk, it get stuck in the Zendesk application in the “suspended tickets” wit...
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Gilles Beraudo commented,
My agents and end users are also complaining, as the order is now totally upside down respect to emails. When we receive an email, the last comment comes on top, and the last/original comment is at...