Sean

+1.

I understand that a lot of the logic processes are based around this field, But this has been requested for such a long time that I would have liked to see it looked at sooner. Heres hoping it is available soon.

We want to be able to have an Escalated status (or several). This need has come from a client who wants more clarity around what is happening with the issue. This would be reportable and visible to the end-user through the portal. It's this last need that necessitates using a status.