Len Smith

I am evaluating a number of Support solutions and most all of them allow an administrator to change the allowable values in a status field.  This particular need has been banging around in this forum since 2010 and it's still not been resolved?  The ability to customize a status field isn't some esoteric need that isn't worth your time, it's a very basic and entirely foreseeable requirement.  The same issue exists with the Type field.

I have been warned that while the ZenDesk may be pretty good, responsiveness of Zendesk to it's customer base is pretty poor.