ErikPassoja

Hi ZenDesk,

It's a great product, and yet users in this thread have been asking for custom ticket statuses since December 21, 2010.  Six years later, we are at the same spot on the road.

I just joined.  Also have need of custom ticket statuses.  It would be much easier for my team and clients to know exactly where we are with a task if, for example, something were labeled "in progress", or "clarify".

So.  Pretty please?

Thanks,
Erik