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Hatim Shafique
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Hatim Shafique commented,
Though the list of items you currently cover seems long without automation, trigger and report update capability in the Rest api it seems quite incomplete there is no way to implement the missing scenario like routing of tickets, changing escalation paths etc..
View comment · Posted Jan 17, 2011 · Hatim Shafique
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Hatim Shafique commented,
Even if we can get the capability of updating triggers and automation through the rest API we can implement our own solution. Right now the REST API is very primitive and does not allow updating anything other than the tickets.
View comment · Posted Jan 17, 2011 · Hatim Shafique
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