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Ron Hornbaker
Joined Oct 22, 2021
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Last activity Oct 22, 2021
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Latest activity by Ron Hornbaker
Ron Hornbaker commented,
Community comment Feedback - Ticketing system (Support)
Totally agree that some sort of auto-distribution to support agents is a very important feature - otherwise our 10 or so support agents can easily cross-post each other when new issues come in. We're currently using TenderApp, but considering switching to Zendesk. Was hoping to find that feature, may not make the switch until you have it.
View comment · Posted May 11, 2010 · Ron Hornbaker
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