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Erica Girges

Joined Oct 16, 2021

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Last activity Feb 21, 2025

Zendesk Developer Advocacy

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ACTIVITY OVERVIEW

Latest activity by Erica Girges

Erica Girges commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Hi Nicolas, 
 
In case you didn't see me response in the other post, this issue has been resolved on our end. Please be sure to use: https://static.zdassets.com/zendesk_app_framework_sdk/2/zaf_sdk.min.js to ensure you have the latest version. 

View comment · Posted Feb 21, 2025 · Erica Girges

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Erica Girges commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Hi Ken & Nicolas, 
 
It looks like there was an issue on our end causing this to happen. However, it has since been fixed. You can use: https://static.zdassets.com/zendesk_app_framework_sdk/2/zaf_sdk.min.js to ensure that you have the latest release. 

View comment · Posted Feb 21, 2025 · Erica Girges

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Erica Girges commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Hi Tracey, 
 
If you're looking to customize the launcher, you can do so by following this walkthrough. This should allow you to implement dynamic text.

View comment · Posted Feb 21, 2025 · Erica Girges

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Erica Girges commented,

Community comment Developer - Zendesk APIs
Hi Cesar, 
 
I recommend using the Search Users endpoint. You can create a query to specify which users you're searching for. 

View comment · Posted Feb 21, 2025 · Erica Girges

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Erica Girges commented,

Community comment Developer - Zendesk APIs
Hi Yvan, 
 
It sounds like this might be a good fit for using a webhook. 
 
You can check out our docs for using one here.

View comment · Posted Feb 19, 2025 · Erica Girges

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Erica Girges commented,

Community comment Developer - Zendesk APIs
Hi Shelby, 
 
I would look into using Export Search Results from the Ticketing API as this is specifically designed for search queries that will return more than 1000 results. 

View comment · Posted Feb 11, 2025 · Erica Girges

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Erica Girges commented,

Community comment Developer - Zendesk APIs
Hi Yorick, 
 
Unfortunately, only the standard ticket fields can be accessed via name as the identifier in the fields array. You can find a list of the default/standard ticket fields here. You would have to use a custom ticket field to store this data. 

View comment · Posted Feb 11, 2025 · Erica Girges

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Erica Girges commented,

Community comment Developer - Zendesk APIs
Hi Arthur, 
 
Unfortunately, I'm not sure there's a way to change it dynamically without Javascript. If you could provide a little more context on your use case maybe I can elp provide an alternate solution. 

View comment · Posted Feb 11, 2025 · Erica Girges

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Erica Girges commented,

Community comment Developer - Zendesk APIs
Hi Divya, 
 
I recommend trying to create your attachments as unassociated attachments first. Then you can use the Associate Attachments to Article in Bulk endpoint associate them with the desired article. This endpoint is capable of associating up to 20 attachments at once. This would help prevent any race conditions. 

View comment · Posted Feb 06, 2025 · Erica Girges

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Erica Girges commented,

Community comment Developer - Zendesk APIs
Hello, 
 
I would recommend using the ticket id's if you're trying to track individual ticket job statuses. Once the create many request is made I would store the generated ticket id's. That way when you call the job status endpoint you can then filter and return the exact ticket you're looking for.   

View comment · Posted Jan 30, 2025 · Erica Girges

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