Erica Girges

1. Community
2. Feedback - Platform: Apps & Integrations
3. Advanced Search app - official feature request thread

Hi Stacy & Reshma! Thanks for sharing your feedback. The Advanced Search App was designed to conduct popular Support search needs. For more conclusive results or specific search complexities I reco...

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• Erica Girges
• Created January 25, 2023 18:21
• 0 votes

1. Community
2. Zendesk SDKs
3. Console error: Uncaught Error: [ZAF SDK] Could not find client for instance

That definitely isn't expected behavior. Let me go ahead and pull you into a ticket so we can get a better look at your instance and the app.   

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• Erica Girges
• Created January 17, 2023 19:02
• 0 votes

1. Community
2. Zendesk APIs
3. Automation Rules / Definitions

Hi Praveen, In both the Triggers and Automations API's you'll see the conditions and actions properties. if you're looking to only return the conditions & actions of a specific automation you could...

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• Erica Girges
• Created January 17, 2023 04:49
• 0 votes

1. Community
2. Zendesk SDKs
3. Zendesk Web Widget and SDK vs Classic

Hi Lukas, If you're looking for how to add and configure the Support SDK within your mobile app, you can check out this article which walks you through the process.  Hope this helps!Erica

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• Erica Girges
• Created January 17, 2023 04:14
• 0 votes

1. Community
2. Zendesk SDKs
3. Console error: Uncaught Error: [ZAF SDK] Could not find client for instance

Hi Nicole,Is there a refresh on any of the ticket tabs happening before this error is received?

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• Erica Girges
• Created January 12, 2023 20:07
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. SCIM integration must use named user or dedicated account

Hi Chris,  Currently, we don't support SCIM based user provisioning. This specific plugin is non-SCIM user provisioning. However, it is something our teams having been looking at. I really apprecia...

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• Erica Girges
• Created January 10, 2023 18:00
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Access to Zendesk extension application while using voice feature

Hi Yurii, Just to confirm, are you saying that in order to access the nav_bar app you need to manually click on it via the nav bar or are you actually having to toggle multiple apps first in order ...

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• Erica Girges
• Created January 05, 2023 18:44
• 0 votes

1. Community
2. Zendesk APIs
3. Geeting OAuth token from redirect URL parameters after '#'

Hey H M, The reasoning behind the redirect url variation ('?' vs '#') is because with the Authorization Code grant flow your application is defining the request, handling the user access decision a...

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• Erica Girges
• Created January 03, 2023 19:59
• 0 votes

1. Community
2. Zendesk APIs
3. Attachment in a comment trough API

Hi Gabriele, I went ahead and created a ticket for you but can share with you here as well the question that I had.  I noticed the external url for the attachment is to Jira. Do you know if that ur...

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• Erica Girges
• Created December 06, 2022 19:21
• 0 votes

1. Community
2. Zendesk APIs
3. Attachment in a comment trough API

Hi Gabriele, Apologies for the delay, I was out of the office for a bit. That's definitely very strange then. Let me go ahead and pull you into a ticket so we can get a better look. Best,Erica

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• Erica Girges
• Created December 06, 2022 16:14
• 0 votes