Erica Girges
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Total activity310
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Last activity
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Activity overview
Latest activity by Erica Girges-
Erica Girges commented,
Hi Marko, I don't believe the issue is is with the scopes. The scopes you included is correct. Did you recently create the token? Best, Erica
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Erica Girges commented,
You're welcome Mark! That makes me very happy to hear that the Community has been a great resource for you. 😊️ Best of luck with the rest of your customizations and coding! Erica
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Erica Girges commented,
Hi Aaron, The quickstart guide is up to date and the corresponding customizations should be working. Just to confirm, is this the documentation you're using? Best, Erica
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Erica Girges commented,
Hi Mark, This would require some minor tweaks to the CSS stylesheet. You'll want to add the following code in style.css: This will ensure that the direction of the elements is horizontal rather ...
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Erica Girges commented,
Hi Hrishikesh, You typically only see that property accessible for anonymous users. For all authenticated users making requests, that property shouldn't be accessible which would provide security f...
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Erica Girges commented,
Hi Krishnamurthy, Apologies for the confusion. Unfortunately, the custom ticket field won't show on this page however, it will be visible to the customers once a request/ticket is open via the righ...
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Erica Girges commented,
Thank you for confirming! You can easily change visibility and permissions for ticket fields (including custom ones) via the Admin Center as shown below. Hope this helps! Erica
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Erica Girges commented,
Glad to help! 😊️
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Erica Girges commented,
Hi Fabio, Unfortunately, there isn't a way to customize the offline form in that specific way. You could however, add/edit text in the offline form to display the online hours for chat agents. Cust...
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Erica Girges commented,
Hi Krishnamurthy, Just to confirm are you looking to make the custom ticket field data visible to your customers as well? Best, Erica