Erica Girges
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Total activity412
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Last activity
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Activity overview
Latest activity by Erica Girges-
Erica Girges commented,
Hi Dermot! Glad you were able to resolve this. 😊️
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Erica Girges commented,
Hi Nathan! That definitely does seem strange. Out of curiosity, which OAuth flow are you using?
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Erica Girges commented,
Hi Marek, Acceptable authentication methods for the Zendesk API include: Basic Auth, API Token, and OAuth. You can check out our docs here for more info on each of them. All the best! Erica
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Erica Girges commented,
Hi Shane! Taking a look at the Medium article and comparing it to your code, the only difference I notice is that, in your app, the modal instance is trying to register prior to the parent guid be...
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Erica Girges commented,
Hi Krystele, Was it working for you previously or have you not been able to link any issues since set up of your integration?
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Erica Girges commented,
Hi Thiliana, when you say generic account, what user role does it have?
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Erica Girges commented,
Hi Slava, I see you're using secure settings. The ZCLI server doesn't render secure settings and is a known limitation as found here. However, you can package and upload you app privately to your ...
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Erica Girges commented,
Have you looked into using Side-Loading with the Search API? The Search API won't get you the data you need but it will get you the ticket ID's of the closed tickets which then you could use to sid...
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Erica Girges commented,
Hi Carlos! I assume you meant the Ticketing Search API and not the Guide one as that would only return article and community post data. (But please correct me if I'm wrong.) You will find that with...
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Erica Girges commented,
Hi Jigar! Unfortunately, attachments are unable to be set with the Client API directly. You would need to use the Ticket Attachments workflow which utilizes the Upload & Tickets API's Once you have...