Erica Girges
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Total activity393
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Last activity
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Activity overview
Latest activity by Erica Girges-
Erica Girges commented,
Hi Yoav! This bug has been fixed and it's recommended to disconnect and reconnect to establish a clean connection. Doing so shouldn't affect your history. If you continue to have any issues defini...
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Erica Girges commented,
Hi Fiorella! You can try adding something like this at the bottom of the script.js file. This code specifically allows you to change the "Follow"/"Unfollow" button text within article pages. $(doc...
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Erica Girges commented,
Hi Disha, You actually don't need an event type if you're using an automation or trigger to send your webhook. You can set specific conditions to meet your needs and the action would be the webhook...
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Erica Girges commented,
Hi Daniel! Have you been utilizing the knowledge capture app or answer bot? It suggests search related articles/FAQ topics and the info from those is showcased right within the widget view. Hope t...
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Erica Girges commented,
Thank you for posting your question in the Community! The Closed status is permanent and even via API can't be updated/reopened. You could create a follow-up request for each that references the cl...
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Erica Girges commented,
It does look like some options listed have dynamic response capabilities. As these are third party chatbot providers, I would recommend taking a deeper look at them to determine if any of them best...
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Erica Girges commented,
Hi Wiliam! That is definitely something we support. We actually have a walkthrough on getting started with OAuth for use with Zendesk and third party apps. You can view that here. If you're lookin...
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Erica Girges commented,
You're welcome! Happy to help 😊️
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Erica Girges commented,
Hi Ayaz! Are you using the Ticket Import API? If so, you'll want to be sure the requester id on the ticket your importing matches the id of the user.
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Erica Girges commented,
Hi Howie! I think you're looking for this endpoint: Create & Update Ticket Field Option. It allows you to create a new option for a specified ticket field drop-down.