Erica Girges
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Recent activity by Erica Girges-
Hi Daniela, Thanks for clarifying! I just realized you're looking for Multi-Party conversations. Apologies for the misunderstanding on my part. That is a feature exclusive to Sunshine Conversations...
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Hi Anis, Apologies for the delay. While trying to draft up some solutions, the closest solution I can think of to meet your needs might be to create a Custom Page to display all articles across eve...
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Hi Tina! Apologies for the delay. So what you're referring to is actually known as multi-party conversations which is a feature exclusively for Sunshine Conversations at the moment. You can learn m...
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Hi Daniela, Thanks for posting your question to the Community! Just to make sure I understand what you're for, are you trying to allow your agents to have a continuous stream of conversations simil...
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Hi Marty! There isn't a supported way to do so via API. Only the account owner can change their own password so isn't an available way to trigger that workflow for someone else. Here's a link to ou...
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Thanks Ifra! Appreciate you sharing your solution. 😊️
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Hi Jiangjun, Oh no! I'm sorry you're still having this issue. You can check out the latest SDK versions and their corresponding notes on fixes & feature releases here. Based on the documentation, i...
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Hi Tina, The conversation history persisting is an expected behavior with the Messaging feature. The goal is to maintain seamless correspondence with your customers without them needing to re-shar...
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Hi Shelly! That's definitely not a known issue. What version of the Android SDK are you using? Erica - Senior Dev Advocate
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Yes you can! It would require a little scripting work. The way I would handle it is to push all ticket id's I want to return the status for in an array. const arrOfIds = [55, 123, 789, 1123] Then I...