Erica Girges
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Recent activity by Erica Girges-
Hey Jayvee, I went ahead and responded to your post with this question. In case anyone else is having this issue I'll link to the post here for updates.
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Hi Rahul, So long as your application includes the ticket editor or ticket sidebar locations, you should be able to setup your application to insert/append a comment.
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Hi Jayvee, It's a hard to determine what exactly might be causing this issue. From what I can see, I would suggest verifying that authentication has been established correctly for your app. Also, ...
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Hi Munteanu, Currently, editing the text of buttons for the Copenhagen theme isn't natively supported. It would have to be done with some custom JS. I'm sorry for the inconvenience!
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Thanks for clarifying! If you're not already using it, our Explore platform should allow you to get most if not all of this data. All tickets created from Teams should have the tag ms_teams_created...
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Hi Yoon, Just to clarify, are you looking for reports on Side Conversations through Teams or updates on tickets created from Teams?
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Hi Nicole! Of course. I'll go ahead and open a new ticket with you so we can dig into more.
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Hi Ram, Using the ticket id generated by the chat, you can make a call to the Tickets API to return the channel for that chat. The Chat API also returns information about the source of the interac...
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Hi Josh, You should be able to do that. I would verify that the agents subscribing the user to the section has then appropriate Help Center manager role. That would be the only requirement that cou...
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Hi Carlos, As an end user, you can only view, update and create requests that you have access to. If you're not cc'ed on or have public access to other end user's requests then unfortunately you w...