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Tipene Hughes

Zendesk Developer Advocacy
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Activity overview

Latest activity by Tipene Hughes
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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. How to track changes in ticket_audits?

    Hey, Aleksandr! There is the Incremental Ticket Event Export endpoint that may be helpful for your use case:https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_expor...

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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. Trying to Post using the APIs

    Hey Rafi, Everything looks good with the request. Can you double check that the URL you're sending the request to matches the help center brand that you're wanting to move the article under?   Feel...

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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. Search by requester's phone

    Hey, Fabio! Can you send through an example of the payloads you're sending with the request, as well as the endpoint you're making the call to so I can take a look at this in more detail? Thanks, T...

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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. Group IDs are larger than int32

    Glad to hear you've got it working! Have a great day :)  Tipene

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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. Group IDs are larger than int32

    Can you confirm the endpoint you're making the request to? The payload you shared above looks like it may be being sent to the requests API (/api/v2/requests) instead of the tickets API (/api/v2/ti...

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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. Check for current logged-in user to update fields on Zendesk ticket

    Hi Manisha, The Users API might be helpful for your use case. Specifically, the role attribute which describes the permissions available to the user profile. Here's a link to the documentation whic...

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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. Database Timeout Error on Users Endpoint

    Hey, Crawford! There haven't been recent changes to the API endpoint that would result in the issues you're seeing. That said, depending on the size of the dataset you're querying, it could take so...

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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. Group IDs are larger than int32

    Hi Jarrett, Can you send through an example of the payload you're sending to the API along with a screenshot of the error you're seeing? Thanks! Tipene

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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. How can I get the organization type in my header file?

    Hi Daniel, So I can understand your use case a bit better, can you provide more details on how you're generating the header file you're referring to, and the workflow you're hoping to achieve? Than...

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    Tipene Hughes commented,

    1. Community
    2. Zendesk APIs
    3. Zendesk UI broken after update

    Hey Elvis Camilo, I can see you've got an open ticket with our advocacy team so I'll leave this post for now. If you have any additional questions, feel free to reach out! Tipene

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