Tipene Hughes

1. Community
2. Troubleshooting and Q&A
3. How do I add a field in a section to add image programmatically?

Hi Lynn Nordstrom Everything looks good with the code you sent as far as I can see. I'd probably start by checking the assets folder to make sure that the file names and suffix are correct i.e not ...

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• Tipene Hughes
• Created December 03, 2021 20:32
• 0 votes

1. Community
2. Zendesk APIs
3. Customizing pre-chat form to display a specific department with a custom label

Hi Gizem, Thanks for reaching out! With regard to the departmentLabel not functioning correctly, you'll just need to move that property inside the prechatForm object and you should be all set. Apar...

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• Tipene Hughes
• Edited December 03, 2021 20:19
• 0 votes

1. Community
2. Zendesk APIs
3. Getting ticket ID from conversations API for ongoing chat

Hi Søren, Thanks for reaching out! The ticket ID is not available to the Chat Conversions API, however, there are a few different methods you could use to pull the ticket ID - for example, using th...

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• Tipene Hughes
• Created December 01, 2021 16:31
• 0 votes

1. Community
2. Troubleshooting and Q&A
3. Change the src of an image using an asset image programmatically for each section

Another alternative method could be using the prefix and suffix attributes built in to the asset helper. That way, you can add the additional data without introducing custom Javascript in to the mi...

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• Tipene Hughes
• Created November 30, 2021 19:49
• 0 votes

1. Community
2. Troubleshooting and Q&A
3. Change the src of an image using an asset image programmatically for each section

Hi Paul, Thanks for reaching out and sorry for the delay in getting back to you! One way you can achieve the outcome you're looking for is by using the #is helper: https://developer.zendesk.com/doc...

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• Tipene Hughes
• Created November 29, 2021 22:18
• 0 votes

1. Community
2. Zendesk APIs
3. Session from Classic Chat client (on our own app) closes after 1 minute of idle time

Thanks for the update, Josine! Can you take a look at this link and see if any of the scenarios are applicable in your situation? https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do...

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• Tipene Hughes
• Created November 23, 2021 21:07
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF)
3. How can I customize the top bar to automatically open when the page loads?

Hi Agus Syafiudin, Yes, that's definitely something that you can do. Here's a couple of links with further information on that: Talk Partner Edition Talk Partner Edition Development Guide I hope ...

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• Tipene Hughes
• Edited November 22, 2021 21:24
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF)
3. Issue with importing a node package in the Zendesk custom app

Hey Ssudevan, Thanks for reaching out! To start with, here's a couple things you can try:  Add type="module" to your package.json file. Docs Try using the Browserify package which allows you to u...

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• Tipene Hughes
• Edited November 22, 2021 21:16
• 0 votes

1. Community
2. Zendesk APIs
3. Agent Handle time measurement from Zendesk API

No worries at all! Feel free to reach out with any questions. Have a great day! Tipene

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• Tipene Hughes
• Created November 22, 2021 14:12
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF)
3. How can I customize the top bar to automatically open when the page loads?

Glad I could help! Have a great day, Tipene

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• Tipene Hughes
• Created November 18, 2021 17:39
• 0 votes