Dane
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Total activity711
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Last activity
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Member since
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Followed by4 users
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Activity overview
Latest activity by Dane-
Dane commented,
Hi Walter, You can create a customized dataset and just give editors the ability to view and save reports. Users will not have access to the "Calculations" section. Even though they can still acce...
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Dane commented,
Hi Orsolya, You will also need to access the ticket directly and add/remove followers directly from there.
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Dane commented,
Wow great! Would you mind sharing the workaround you found?
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Dane commented,
Hi Josh, That's an interesting feature. However, that feature is not available in Zendesk as the names/alias of agents are the same on all brands.
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Dane commented,
Hi Luke, The behavior you are currently experiencing is expected and is a system rule whenever you are adding tags. The best option is still to have your escalation paths on different groups so tha...
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Dane commented,
Hi Sara, For the supported video hosting services the main URL will be enough.
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Dane commented,
Hi Sorin, The API endpoint you are using is limited to tickets with status less than closed. If you want to redact details on a Closed ticket you'll need to access it directly on the Support UI.
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Dane commented,
Hi Natsumi, You can suppress the web widget so that it will be hidden on your web page. Hope this helps!
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Dane commented,
Hi Marsy, The main point of this report is to count the number of tickets that contains a custom field. However, you can easily find the number of values by checking the row counts of your query.
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Dane commented,
Hi Ryan, We don't have any native feature to support your use case. The closest one I can find is a third party app in our Market Place that will allow your admins to create AD users in Zendesk. Pl...