Dane
-
Total activity1539
-
Last activity
-
Member since
-
Following0 users
-
Followed by13 users
-
Votes6
-
Subscriptions347
Activity overview
Latest activity by Dane-
Dane commented,
Hi Maree,Unfortunately, Subscriptions does not have custom fields like Leads and Contacts.
-
Dane commented,
Hi Carl,Yes you are correct, you need to use this similar format: {% if {{ticket.organization.custom_fields.org_support_level.title}} =='<Actual Field Value>' %} Your ticket is Silver Support Level...
-
Dane commented,
Hi Martin,If it's a current customer it only means that a deal has already been won for that specific contact. I have tested it on my end by adding another deal and change the deal status to lost. ...
-
Dane commented,
Hi Jessica,It's currently the expected behavior if you have plain text fallback.Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in you...
-
Dane commented,
Hi Elizabeth,The rationale behind it is if customers are using the article often, we need to make sure that the contents of that article is still relevant or up to date. This normally applies to so...
-
Dane commented,
Hi Robert,Our Product Team is already aware of this behavior and is actively working on a fix. As of the moment, we don't have an ETA for it.
-
Dane commented,
Hi Silly one,The best option you have is to use Messaging and Bot builder. This way, you can utilize Answers for multiple brands to create specific flows for your widget.
-
Dane commented,
Hi Antonio,The only way is to change it manually once the side conversation ticket has been created. Would you mind posting your use case to our Feedback on Support topic? We have a template you ca...
-
Dane commented,
Hi Jacob,Please try this format https://api.getbase.com/v2/contacts/<id>?includes=name The ?includes query parameter will take a comma-separated list of one or more resources related to the primary...
-
Dane commented,
Hi Daniel,Unfortunately, it's not possible. The reason for that is when you attach a new media to the article and you save the changes, it will automatically be part of the published article.