Dane
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Total activity1026
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Last activity
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Activity overview
Latest activity by Dane-
Dane commented,
Hi, You can try to use the formula below to remove the error. IF (VALUE(SLA metric completion time (min))<2879) THEN "0-48 hours" ELSEIF (VALUE(SLA metric completion time (min))<2880) THEN "48hour...
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Dane commented,
Hi Andres, You will need to make sure that your role is indeed an Admin once you go to your profile in Admin Center. There's currently no permission restriction if you are indeed an Admin. If the s...
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Dane commented,
Hi Maeve This is a limit for the entire account.
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Dane commented,
Hi Nicola,Upon checking, a support ticket has already been created for this concern. Please continue to work with the Advocate assigned to your ticket to efficiently resolve it.
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Dane commented,
Hi Zachary, It all depends on your SLA target. For example you have 24 hours SLA target for First Reply time, it will show "Reply in 1D" on the badge. Solve by is for the target "Agent Work Time". ...
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Dane commented,
Thank you. I think this is the one you are pertaining to. This indicates the active SLA targets on the ticket. Please refer to Viewing and Understanding SLA Targets.
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Dane commented,
Hi Christina, Maybe the steps in Enabling customers to opt out of emails in Sell can help.
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Dane commented,
Hi Chris, External_ID should be unique for each resource ie. users, tickets etc.
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Dane commented,
Hi Celeste, The normal step to access the Gather Profile of the customer is just to click their names. Once you have clicked the name, you should be routed to their profile with the Award Badge op...
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Dane commented,
Hi Zachary and Dave,I tried to check for the Solved by, and I can't find it on the ticket dataset. Can you tell me more about the use case?