Dane
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Total activity1558
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Last activity
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Member since
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Following0 users
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Followed by14 users
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Votes7
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Activity overview
Latest activity by Dane-
Dane commented,
Don't worry Chad. Our Product Team confirmed that it's already in the roadmap for this year.
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Dane commented,
You can use Full or First resolution time - Business hours.
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Dane commented,
Hi Mark, Unfortunately, it's not possible. Our practice here is whenever such scenario arises, we create another ticket and set the correct expectation to our customers.
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Dane commented,
Our redirect rules are only for articles, community posts and sections.
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Dane commented,
There's no native way to do this. Would you mind posting your use case to our Feedback on Support topic? This is to help get more visibility and votes on the idea. Then, others can share their use ...
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Dane commented,
Hi Brian, Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.
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Dane commented,
Currently, phone number is not supported as well as numeric custom fields. What I did on my end, is to create a custom text field for phone number and have added a specific message on how to enter...
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Dane commented,
Hi Wahab, Based on Messaging Metadata, it will only be added to new conversation or if the end-user have sent a message in existing conversation. Just in case you are experiencing an unexpected beh...
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Dane commented,
Hi Christian, Please contact our support directly and provide the necessary screenshots so that we can check it further.
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Dane commented,
Hi Christian, I see, the custom fields is only available on the Additional Fields category. It can only be organized based on the position of other custom fields.