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Jordan Abu-Sirriya
Joined Oct 16, 2021
·
Last activity Jan 15, 2025
Zendesk Customer Care
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Latest activity by Jordan Abu-Sirriya
Jordan Abu-Sirriya commented,
Community comment Developer - Zendesk APIs
Hi Atef,
Thank you for reaching out! When an end-user messages a business's Instagram story, it is expected behavior that only the end-user's message will be displayed in the ticket. There will not be a reference to the Instagram story in the ticket. Hope this helps, and let me know if you need anything else.
Best,
Jordan
Thank you for reaching out! When an end-user messages a business's Instagram story, it is expected behavior that only the end-user's message will be displayed in the ticket. There will not be a reference to the Instagram story in the ticket. Hope this helps, and let me know if you need anything else.
Best,
Jordan
View comment · Posted Mar 03, 2022 · Jordan Abu-Sirriya
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Jordan Abu-Sirriya commented,
Community comment Q&A - Apps and integrations
Hello,
The issue regarding end-users not being able to respond to a business's Instagram story is now resolved. Thank you for your patience!
Best,
Jordan
View comment · Posted Sep 16, 2021 · Jordan Abu-Sirriya
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