Jordan Abu-Sirriya

1. Community
2. Zendesk APIs
3. instagram direct message integration- stories attachment in the ticket not reliable in zendesk

Hi Atef,  Thank you for reaching out! When an end-user messages a business's Instagram story, it is expected behavior that only the end-user's message will be displayed in the ticket. There will no...

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• Jordan Abu-Sirriya
• Created March 03, 2022 19:00
• 0 votes

1. Chat
2. ...
3. Mensajería por redes sociales
4. Configuración del canal de WhatsApp (interfaz de agente estándar)

Hi Damian, I am following up with your question on the Zendesk community post. To add the Satisfaction Survey for WhatsApp, please follow the directions below: To activate a trigger  Go to Zendes...

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• Jordan Abu-Sirriya
• Created January 12, 2022 20:41
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Instagram Story Replies not logged as tickets

Hello, The issue regarding end-users not being able to respond to a business's Instagram story is now resolved. Thank you for your patience!Best,Jordan

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• Jordan Abu-Sirriya
• Created September 16, 2021 17:07
• 0 votes