
Charles Gresula
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Total activity85
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes4
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Subscriptions40
Activity overview
Latest activity by Charles Gresula-
Charles Gresula commented,
Hi AJ,The metric that would give you the total number of calls that were completed would be Completed calls If you want to build a query in explore using that, here's our resource for buiding queri...
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Charles Gresula commented,
Hello Saikumar , At this time, unfortunately, It does not look like this is an option as Updating knowledge base articles in bulk only allows certain things. I encourage you to create a new post i...
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Charles Gresula commented,
Hello WladIt is currently not possible to edit a case once it is closed. Thid means all of the fields on the ticket will be locked as well.I found other users requesting for a possibility of being ...
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Charles Gresula commented,
Hello Ashley YauAt this time, if you're using Flow Builder with Zendesk, you can't include hyperlinks. The Zendesk product team is aware of this limitation and will support this feature in the futu...
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Charles Gresula commented,
Hi AJ,Completed means that the call was successful and the end user was connected with the agent or the call was directed to voicemail or forwarded to an external number.
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Charles Gresula commented,
Hi Mike McGuffie John DiGregorio,The option to move HC content is documented here: Migrating existing content to your help centerAside from using API, you can use the following methods: Copying/pa...
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Charles Gresula commented,
Hi Jasmine Winzeler,The available options for creating a user in Zendesk are listed here: How can a user be created in Zendesk?I am afraid that at this time, it is not possible to achieve the workf...
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Charles Gresula commented,
Hi Chris Green,You can use the filter to determine the group of articles affected by your article verification rule. Example, I only want the article verification rule to apply on articles I own s...
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Charles Gresula commented,
Hi Masha Kolenkina,For Help Center, we have a guide here on how you can add translated versions of your contents - Localizing help center content.
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Charles Gresula commented,
That's correct, agent replies thru Zendesk are being sent to the end-users email thru triggers. When notification triggers are deactivated or misconfigured, ticket updates do not send an email to t...